Product Design | 2020

Alquiler seguro

UX/UI DESIGN

APP

REAL ESTATE

Overview

Alquiler Seguro is a Spanish real estate agency with 300+ employees that protects landlords from tenant non-payments.

They help find tenants and stay involved during the rental period to manage issues and improve communication.

The project

Redesign of the Private Area for both landlords and tenants. The Private Area makes it easy to manage everything related to their rentals in one place. This project included both a web version and a mobile app version.

The objective

Improve the usability of key actions and make them more accessible in the Private Area.

Tools

Figma

Usability Análysis

I conducted a Heuristic Analysis to assess the current usability of the website and app. The main areas for improvement identified were:4o

Search: Make it easier to find necessary actions to enhance intuitiveness.
Home: The Private Area's home should be clear, well-organized, and have enough "white space" to provide visual relief.
Content: Ensure readability with good visual contrast and maintain consistency throughout the website/app to avoid confusing users.
Navigation: Improve the visibility and usability of navigation.
Make the transition from Landlord to Tenant more noticeable.
Make breadcrumbs more accessible.
Provide clear and descriptive links.
Distinguish clickable elements.

Communication vs Issues

One of the main points of confusion was distinguishing between a communication and an issue. If it was a repair, users needed to open an issue to handle it properly with insurance. However, many users got confused and sent a message through the communication channel without opening an issue.

From the homepage, two separate paths were created to guide users based on their needs.
An alert was added when composing a new message to prevent errors.

Let’s get in touch!

I’m always open to a virtual coffee

angelavelasco@gmail.com

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